Customer support executive with french - business travel

The main responsibility of our specialists is to manage and support our business customers over email or phone.

We are focused on the customer quality experience and not on quantity or volumes.

Requirements:

- High school or Bachelor's degree;
- Fluency in spoken and written - French (B2/C1) and English (B2/B1);
- Previous experience in customer support - nice to have, but not mandatory;
- Very good interpersonal and client relationship management skills;
- Very good communication skills;
- PC skills, with knowledge of Microsoft Office, MS Excel & Word;

Responsibilities:

- The main responsibility is to manage email booking requests for rail, hotel and car only for French customers B2B - back office or voice;
- Processing all the requests using client specific applications and any other systems/ tools required to complete the tasks;
- Following vendor related instructions as per the information received from client point of sales;
- Communicating with client’s points of sales through phone, chat or email to ensure timely processing of booking requests
- Sending booking confirmations/vouchers to the concerned departments/client;

EXL (NASDAQ: EXLS) is a business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into the increasingly digital operations . EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel. EXL's expertise in transformation, data science, and change management helps make business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, EXL looks deeper at the entire value chain to integrate strategies with impact. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients’ present challenges and deliver them immediate business impact and long term financial value. EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 54 delivery centers in India, the Philippines, USA, Colombia, South Africa, Australia, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL at www.exlservice.com.