- Purchasing flight tickets for travelers/OBC's
- Booking hotels and transfers via ratehowk.com, booking.com, expedia.com,
mytransfers.com
- Purchasing bus/train tickets
- Seats, meal, baggage assignment
- Ability to upsell travel packages, add-ons, and upgrades.
- Providing assistance for the customers
- Expertise in popular destinations, local customs, and travel requirements.
- Processing online check in
- Checking flight availability through Amadeus GDS and Cockpit
- Processing requests through Zoho CRM
- Communicating with the airline companies regarding issues, questions and
customers requests
- Processing exchanges directly with the airline and third party companies
- Providing assistance for reservations affected by schedule changes
- Processing payments

Waivers Division of the Customer Experience Technologies Department

Kivork

Chișinău

Airline communication

- Providing assistance for reservations affected by schedule changes
- Communication with the airline regarding passenger's reservation
- Requesting waiver code for affected reservations
- Creating and adjusting PNR's
- Seats, meal, baggage assignment
- Processing requests through Zoho, CRM and email
- Processing exchanges directly with the airline
- Searching flights and making new reservations through GDS
- Processing name correction through GDS and directly with the airline
- Processing payments
- Assistance with technical issues regarding reservations
- GDS experience (Sabre, Amadeus, Worldspan, Galileo, Apollo)
- Quick resolution of travel and ticketing issues.