Service & support specialist

Job Description
As a Service & Support Specialist you contribute to creating a “unique and exceptional employment journey” for our agency workers and payroll employees. You will be responsible for delivering an excellent service to our clients and employees. You will be doing this by meticulously executing administrative duties and helping the Service & Support team with a well-organized administration

But what will you be doing exactly?
Upon starting as Service & Support Specialist at Payingit, you will have basic responsibilities that you will be working on, on a day-to-day basis. Below is a summary of your most important work as a Service & Support Specialist:
- See to it that employees are paid correctly
- Processing changes and questions of clients, employees and colleagues
- Drawing up and offering employment contracts
- Applying the 4-eye principle on all activities
- Signaling bottlenecks inside the working process
- Placing employees at clients
- Signing up new employees
- Processing hours worked

What traits are we looking for in you?
At Payingit we believe in empowering every team member. We know what kind of people we want to add to the team. To give you an idea what skills and competencies we are looking for, we listed the biggest ones here:
- Precise: You work in a structured and orderly manner, with a critical eye for errors, details, and improvements
- Solution oriented: You can see improvements where necessary and makes sure your ideas are heard, even when the day is very busy. New ideas are always welcome
- Assertive: Looking for solutions you might find new ones we hadn't thought of. Don’t shy away from a discussion, even if there are opposite interests. Speak your mind!
- Team player: You are responsible together with your team, so you take your share of the responsibilities and if necessary, you will also speak to your colleagues about theirs
- Preferably an education of Diplomă (de studiisuperioare) de licenţă, or higher


With us, the love is always mutual
Having found out a little more about the role, you are of course wondering what you get in return for the hard work and 1000% effort you put in. At Payingit we believe in working hard and having fun, both at work and outside the workplace. Work hard, play hard, is basically the description of our team. When you’re happy at work and have a good bond with your colleagues, this has a positive effect on what we want to achieve as a team. We try this by offering you:
- A competitive salary
- A development plan specifically adapted to you
- A daily healthy lunch at work

We work hard to become the best within our niche! With the help of a strong and carefully assembled team, this dream will become reality. Hence, we recruit new talents and ensure that those we hire fit within our team. Hard work is rewarded and we make sure there are always opportunities for you to learn more and grow within your own/other roles. Can you relate to the position, stories about our company and the way we work? Then don't hesitate to apply!

Now you must be wondering, who are we?

Payingit is a HR service bureau. We offer payroll, agency work, staff planning, payroll administration and Backoffice services for agencies. For international relations we also offer Payroll Umbrella Services for expats, Immigration Services and Salary Administration aimed at the special rules and exemptions of expats. Our creed is personal service, honest communication, top-end automation and to offer entrepreneurs more flexibility and administrative unburdening, to a very fair price.


How can you apply for this position?
We believe in clever people, but cleverness comes in many ways. A diploma is great but certainly not everything. Drive, passion and capacity for and interest in (personal)development are of great value to us. If we feel you are an asset to our team and you fit within the role, we do not care what background you have. Are you ready to join our team? Send us your resume and blow us away with a dashing motivational letter, voice message or video, to let us know you are the best choice! We look forward to getting to know you and who knows, you might become our new teammate.