Customer support agent (remote)

About US:

Join our fast-growing iGaming company. We offer innovative products, outstanding service, and a vibrant, creative work environment.

Role Overview:

As a Customer Support Agent, you will be the first point of contact for our players, providing exceptional service and support. You will handle inquiries, resolve issues, and contribute to improving our service standards. ??️

Key Responsibilities:

Respond to customer inquiries via live chat, email, and phone.
Troubleshoot and resolve account, payment, and technical issues.
Provide accurate information about our games and promotions.
Gather customer feedback and share insights with the team.
Maintain detailed records of customer interactions.

Qualifications:

1+ year of previous experience in customer support, preferably in the Igaming industry.
Excellent verbal and written communication skills in English and Romanian (additional Russian language is a plus).
Strong problem-solving skills and the ability to think on your feet.
Comfortable with using customer support software and tools.
Ability to work well in a team-oriented environment.
Flexible and able to adapt to a fast-paced and changing environment.
Passion for iGaming

What’s Great About This Job?

Above-Average Salary: Competitive salary structure above the market rate.
Supportive Environment: Entry into a collegial, modern, and supportive working atmosphere.
?Flexible Work Options: 100% remote work opportunity.
?️Generous Vacation: Guaranteed 25 days of vacation per year.
Flat Hierarchies: Work in an environment with flat hierarchies and open communication.
Paid Sick Leave: Benefit from paid sick leave to take care of your health.

Hiring Process:

1 Test task

2 HR call

3 Interview with CEO

Join us at iGaming Company CV - hr@igaming.company and be a part of a thrilling journey in the Igaming world. ? We look forward to welcoming you to our team! ?