Customer support agent - 1000$

We are looking for a Customer Support Agent to handle incoming calls and requests.
Working hours - 19.00 pm - 3.00 am Moldova Time

Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information from the customer
- Share feature requests and effective workarounds with team members
- Check the technician schedule and assign the jobs
- Introduce correctly the information in the CRM according to the customer appointment request.

Requirements and skills:
- Experience in Customer Support or a similar role is a plus but not a must. We provide a full training.
- Experience using help desk software and remote support tools - not a must. We provide a full training.
- Excellent communication and problem-solving skills
- Fluent English is a MUST
- Multi-tasking abilities and patience when handling tough cases
Importnant: The probation period will be paid 850$, after you pass the probation period of 2 months the salary will be increased to 1000$
If you have any questions please feel free to contact us and we will be happy to assist.
If you speak fluent English feel free to send us your CV.